Order FAQ's.
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What if I have a question about a product?
If you have any questions concerning any of our products you can Contact Us or call us at 757-523-1399.
Do you have a money back guarantee on your products?
All sales are final.
What are your hours of operation?
We are open Monday - Friday, 10:00 am - 5:00 pm. (Eastern Standard Time)
How can I order?
You can order online using our secure checkout process or by calling 757-523-1399.
What will happen after I place my order?
After you place an order, you will receive a confirmation receipt with your order ID via e-mail.
Who do you use to ship your products?
We ship all orders via the United States Postal Service.
What payment options are available?
We currently accept Visa, Master Card, Discover, American Express, Checks, PayPal and Money Orders.
How will I know my order went through?
When you place your order you will receive your receipt via e-mail after you complete your order.
Where do you ship your products from?
Your products are shipped from Virginia.
How long will it take for my order to be shipped?
We ship all orders next business day. For U.S. orders it takes 3 to 10 business days before you receive it in the mail and up to 30 business days for overseas orders.
What if I made a mistake in my order?
No problem, we all make mistakes. If you notice you made a mistake in your order promptly e-mail or call us and let us know and we will fix it right away.
Will my personal information be passed on to third parties?
No. We assure that your personal information will never be passed on to third parties, sold, or rented, unless we have received your authorization to do so or are legally obligated to forward such information.